Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and IDview (“IDview”, “we”, “us”). They govern your access to and use of the IDview website, application, tracking script, APIs, AI Website Agent and any related services (together, the “Services”).

By creating an account, installing the IDview tracker, or otherwise using the Services, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company, and “you” means that company.

You must provide accurate account information and keep your credentials secure. You are responsible for all activity that happens under your account and inside your workspaces, including activity by teammates you invite.

Workspaces, websites, trackers and teammate seats are unlimited on all plans. You are responsible for making sure everyone you invite complies with these Terms.

You must be at least 18 years old and able to enter a contract. IDview is a business product and is not intended for personal or consumer use.

The Services require you to install a JavaScript tracker on websites you own or are authorized to operate. You represent and warrant that you have the right to install the tracker on every website where you deploy it, and to collect and process the data it generates.

You are the controller of the personal data collected through your websites. IDview acts as your processor and processes that data to provide the Services, including sending and receiving data from our identity and enrichment providers.

You may not use the Services to: violate any law or regulation; identify visitors for harassment, discrimination, stalking, or any purpose that could harm an individual; make credit, employment, housing, insurance, or other eligibility decisions about a person; scrape, resell, or redistribute IDview data as a standalone data product; reverse engineer, decompile or attempt to derive the source of the Services; interfere with or place undue load on our infrastructure; or install the tracker on sites related to health conditions, sexual content, financial hardship or other sensitive categories.

The data provided by the Services is business contact information intended for business-to-business sales and marketing. It is not a consumer report and must never be used as one.

Paid plans are billed in advance on a monthly basis unless you agree to an annual term. A “resolution” is a unique person or company we resolve within a billing month; repeat visits from the same person in that month are not billed again.

Usage above your plan allowance is billed as incurred. Fees are non-refundable except where required by law. We may change pricing on renewal with reasonable notice.

You may cancel at any time, effective at the end of your current billing period. We will not refund partial periods.

The Services rely on third-party identity, contact and company data providers. Data supplied by those providers is offered on an as-is basis. We do not guarantee that any identification, email address, phone number or firmographic attribute is accurate, current or complete, and match rates vary by traffic and geography.

You are responsible for verifying data before you rely on it and for complying with the outreach laws that apply to your use of it, including CAN-SPAM, CASL, TCPA, GDPR and similar rules.

IDview includes AI features such as lead scoring, ICP generation and the AI Website Agent. AI output is probabilistic and may be wrong. You are responsible for reviewing AI output before acting on it, and for any content your AI Website Agent presents to your visitors.

You will not use AI features to generate unlawful, deceptive or harmful content, or to make automated decisions with legal or similarly significant effects on an individual.

You own your data. You grant us a limited licence to host, process, transmit and display it in order to provide, secure and improve the Services.

We may use aggregated and de-identified data — data that does not identify you, your visitors or your company — for benchmarking, analytics and product development.

You can export your data to CSV at any time. On termination we delete your data within a reasonable period, and on request we will confirm deletion.

Each party may receive information that the other treats as confidential. Each party will protect the other’s confidential information with at least reasonable care and will use it only to perform under these Terms.

IDview and its licensors own the Services, including all software, models, designs, documentation and trademarks. Nothing in these Terms transfers any IDview intellectual property to you. Feedback you send us may be used without restriction or compensation.

We may label features as beta, preview or early access. Those features are provided without warranty or support, may change or be removed at any time, and should not be relied on for critical workflows.

We may suspend or terminate your access if you breach these Terms, if your use creates a security, legal or infrastructure risk, or if your account is past due. Where practical, we will give you notice and an opportunity to fix the problem.

You may terminate at any time by cancelling your account. Sections that by their nature should survive termination will survive.

The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding accuracy, match rate, uptime or results.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill.

Our total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid us for the Services in the twelve months before the event giving rise to the claim.

You will defend and indemnify IDview against claims, damages and costs arising from your use of the Services, your data, your websites, your outreach, or your breach of these Terms or applicable law.

We may update the Services and these Terms. If we make a material change we will give reasonable notice, such as an in-app notice or an email. Continued use after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware. Each party waives any right to a jury trial and to participate in a class action.

These Terms are the entire agreement between the parties regarding the Services. If a provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger or sale of substantially all assets. Failure to enforce a provision is not a waiver.

Questions about these Terms? Reach us through the contact page at https://idview.ai/contact.